Challenging Physician-Patient Relationships
Wednesday, July 11, 2012


8:00 - 8:45 am

SSOM Atrium

Continental Breakfast

8:45 - 9:05 am

Tobin Hall 190

Welcome to PCM 3: Introduction and Reflection

Eva M. Bading, MD, FAAFP

Mark G. Kuczewski, PhD

Reflection in the Ignatius Tradition

Keith Muccino, SJ, MD

9:05 - 10:00 am Tobin Hall 190

Shared Reflections by Leadership Faculty

William Cannon, MD, FACP, FAAP, Chief of Staff

Aaron Michelfelder, MD, Vice Chair, Department of Family Medicine

Theresa Kristopaitis, MD, Associate Medical Director, Home Care/Hospice

Paul Hering, MD, Associate Dean, Educational Affairs

10:00 - 10:15 am



10:15 - 11:00 am

Tobin Hall 190

Patient-Physician Relationship
Sharon Englert, Director of Patient Relations and Interpretive Services

11:00 - 12:00 pm

Tobin Hall 190

Challenging Patient-Physician Relationships

Physician Panel

Moderator: Aaron Michelfelder, MD

Eva Bading, MD

Cheyanne Casas, MD

Paul Hering, MD

James Judge, MD

Terry Light, MD

OBJECTIVES (at the end of this session, the student should be able to...):

  1. Identify common scenarios that often result in unsatisfying physician-patient relationships.

  2. Understand how to use reflective practices to improve future patient-physician encounters.
  3. Reflect upon the challenges of their recent transition to the clinical setting.

Required Readings:

  1. Michelle Lim. Who Is Being Difficult? Addressing the Determinants of Difficult Patient-Physician Relationships." Virtual Mentor. April 2003, Volume 5, Number 4.  Available on-line at:

  2. Audie Kao. "The Difficult Patient-Physician Relationship." Virtual Mentor.  April 2003, Volume 5, Number 4.  Available on-line at:

Supplemental Readings:


        The Difficult Patient-Physician Relationship: Virtual Mentor. April 2003, Volume 5, Number 4.  Table of Contents.

        Available on-line at:


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Last Updated: 07/10/12
Created: 09/16/2002